As an industry built on data, financial services has always been an early adopter of AI technologies. In a recent industry survey, 46% of respondents said AI has improved customer experience, 35% said it has created operational efficiencies, and 20% said it has reduced total cost of ownership. Now, generative AI (gen AI) has supercharged its importance and organizations have begun heavily investing in this technology.
So you’re still processing invoices manually, huh? That's no way to live. If you’ve come here in search of a better way, you won’t be disappointed. Maybe you’ve heard terms like OCR and IDP thrown around and are looking for a little more information to help you get started. I’ll answer questions like What is OCR invoice processing? How is IDP different from OCR? And is one always better? Let’s get into it.
In the intricate world of finance, numbers are more than mere figures; they are the threads that weave the tapestry of a company’s story. Financial statements, though essential, often hide critical narratives within their numerical maze. Extracting meaningful insights requires expertise and contextual understanding. Even the financially astute can overlook vital details buried in these reports.
Customer services now constitute one of the key distinguishing factors of banks in an ever-changing environment. With increasing customer requirements, banks must adopt and incorporate novel technological methods to provide customized services. A very promising technology in this regard is generative AI. Generative AI in core banking systems will enable banks to transform their customer services by increasing efficiencies and building meaningful customer relationships.