If you have a legacy system with customized capabilities and valuable features but nearing end of life, refactoring the system is a potential choice for modernization. Insurance platform modernization usually involves one-to-one code migration, which can often be more costly and time consuming than expected and typically tends to miss some of the integration and data architecture modernization that is foundational for getting the full value of digitization.

Intelligent automation happens when robotic process automation (RPA) meets artificial intelligence (AI), bringing simple actions and cognitive tasks together for lightning-fast processing. Intelligent automation in insurance is a powerful tool that reduces both human error and the need to perform repetitive tasks manually. Imagine AI extracting data from an invoice then a bot entering that data into a software program.

95% of insurers are currently accelerating their digital transformation with AI-driven claims processing. Traditionally, this process involved manual steps such as claim initiation, data entry, validation, decision-making, and payout, consuming significant time and resources. However, the introduction of AI has replaced tedious manual work, enabling companies to streamline their tasks efficiently.

Workplace claims are legal actions or complaints that employees set forth against their employers due to violations of employment laws or contractual agreements. In recent times, employees feel encouraged to speak up for their rights with no workplace harassment, discrimination or unjust treatment. This increased awareness has raised legal standards and regulatory frameworks and thus, employees feel more empowered to report instances of harassment and discrimination.

The U.S. Bureau of Labor Statistics reports that the incidence rate of nonfatal workplace accidents has decreased over the years, which can be attributed to the implementation of preventive measures in private industry. Despite this positive trend, companies deal with large volumes of unstructured data that demand effective management. Addressing these complexities is easier with Astera’s unstructured data extraction solution.

Insurers’ profitability (and survival) is being threatened by a myriad of challenges—rising policy lapses due to higher premiums, customer churn from tightening budgets, and skyrocketing customer expectations. Squeezed by these pressures, insurers must find ways to improve efficiencies in their core processes. But there is a way forward for insurers: Business process management (BPM), an approach to improving organizational processes that is designed to optimize work.

Claims processing is a multi-faceted operation integral to the insurance, healthcare, and finance industries. It’s a comprehensive procedure that involves carefully examining a claim. Claim processing is not a single-step process; instead, it involves multiple stages, each serving as a critical control point to ensure the accuracy and fairness of the claim resolution.

With more emerging players entering the insurance market and insurance companies recognizing the importance of the digital experience, consumer demands for a connected insurance experience have grown to new heights. For insurance customers, the claims process is a critical moment of truth, making it essential that insurers deliver a hassle-free, seamless experience with faster claims processing and excellent customer service.

The insurance industry is undergoing a profound digital shift. To keep up, insurers need a connected insurance platform that not only meets the demands of today but anticipates the needs of tomorrow. For many leading insurers, Appian is that platform. This blog walks you through how Appian equips our partners with the insights and tools they need to amplify their success in the Insurance industry.