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3 Examples of Intelligent Automation in Insurance

Intelligent automation happens when robotic process automation (RPA) meets artificial intelligence (AI), bringing simple actions and cognitive tasks together for lightning-fast processing. Intelligent automation in insurance is a powerful tool that reduces both human error and the need to perform repetitive tasks manually. Imagine AI extracting data from an invoice then a bot entering that data into a software program.

Best Practices for Enhancing Claims Processing Efficiency

In the insurance industry, the claims process plays a vital role in shaping an insurer's reputation, customer satisfaction, and financial performance. However, this process is primarily characterized by the substantial volumes of unstructured data that insurers must adeptly handle and leverage to enhance the customer journey and streamline claims lifecycle management.

Navigating AI-Driven Claims Processing

95% of insurers are currently accelerating their digital transformation with AI-driven claims processing. Traditionally, this process involved manual steps such as claim initiation, data entry, validation, decision-making, and payout, consuming significant time and resources. However, the introduction of AI has replaced tedious manual work, enabling companies to streamline their tasks efficiently.

Workplace Claims: A Close Look at the Importance of Quick Settlements

Workplace claims are legal actions or complaints that employees set forth against their employers due to violations of employment laws or contractual agreements. In recent times, employees feel encouraged to speak up for their rights with no workplace harassment, discrimination or unjust treatment. This increased awareness has raised legal standards and regulatory frameworks and thus, employees feel more empowered to report instances of harassment and discrimination.

Navigating Workplace Accident Claims with Astera

The U.S. Bureau of Labor Statistics reports that the incidence rate of nonfatal workplace accidents has decreased over the years, which can be attributed to the implementation of preventive measures in private industry. Despite this positive trend, companies deal with large volumes of unstructured data that demand effective management. Addressing these complexities is easier with Astera’s unstructured data extraction solution.

BPM Insurance Strategies: 4 Steps to Better Processes

Insurers’ profitability (and survival) is being threatened by a myriad of challenges—rising policy lapses due to higher premiums, customer churn from tightening budgets, and skyrocketing customer expectations. Squeezed by these pressures, insurers must find ways to improve efficiencies in their core processes. But there is a way forward for insurers: Business process management (BPM), an approach to improving organizational processes that is designed to optimize work.

Automated Claims Processing: A Comprehensive Guide

Claims processing is a multi-faceted operation integral to the insurance, healthcare, and finance industries. It’s a comprehensive procedure that involves carefully examining a claim. Claim processing is not a single-step process; instead, it involves multiple stages, each serving as a critical control point to ensure the accuracy and fairness of the claim resolution.

Automated Insurance Claims Processing: How Does It Work?

With more emerging players entering the insurance market and insurance companies recognizing the importance of the digital experience, consumer demands for a connected insurance experience have grown to new heights. For insurance customers, the claims process is a critical moment of truth, making it essential that insurers deliver a hassle-free, seamless experience with faster claims processing and excellent customer service.

Navigating the Future of Insurance: A Deep Dive into Appian's Use Cases and Stories for Successful Partnerships

The insurance industry is undergoing a profound digital shift. To keep up, insurers need a connected insurance platform that not only meets the demands of today but anticipates the needs of tomorrow. For many leading insurers, Appian is that platform. This blog walks you through how Appian equips our partners with the insights and tools they need to amplify their success in the Insurance industry.

Getting Started with Gen AI in Insurance: Benefits and Use Cases

In 2023, generative AI took the spotlight, emerging as the most talked-about technology of the year. This content creating powerhouse can do everything from text, image, and video generation to answering questions through natural language queries. And its potential uses are vast. While many industries are still in the experimental phase, the insurance sector is poised to benefit significantly from the integration of artificial intelligence into its ecosystem.