Systems | Development | Analytics | API | Testing

April 2019

Delivering Connected Customer Experiences with APIs

Today’s connected experiences — such as controlling smart home accessories from a mobile app or ordering takeout via a voice assistant — involve a lot of software talking to other software. This means these digital experiences rely in large part on application programming interfaces (APIs). When someone uses their social media account to log into other websites, an API mediates the interaction.

Choose your own environment with Apigee hybrid API management

Whether they connect existing on-premises applications to new cloud workloads, provide new customer experiences, or power an entire developer ecosystem, APIs are everywhere in today’s enterprise. And with more than two-thirds of enterprises adopting a multi-cloud strategy, APIs are increasingly distributed across private data centers and public clouds—sometimes even multiple public clouds.

From APIs to Ecosystems: API Economy Best Practices for Building a Digital Platform

Enterprises across all industries are looking for innovative ways to engage their customers and grow beyond traditional business models. For many, this means exploring new digital channels and ecosystems and building a digital platform for their business. As leaders embark on their ecosystem strategy, they often find that APIs are critical building blocks for developers that are creating new connected experiences for customers. In this research note, Gartner explains the role of APIs and shares best practices for managing APIs as you create your digital platform.