The managed IT services is evolving at a breakneck pace, driven by complexity and constant change. As highlighted in Gartner’s 2024 Hype Cycle for Managed IT Services, several emerging trends and innovations are set to transform the landscape. For leaders in sourcing, procurement, and vendor management, understanding these developments is crucial for strategic planning. This blog post explores key innovations in managed IT services, providing examples and insights relevant to our work at Testhouse.