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CIAM Beyond Access Management - Is Your CIAM Programme There Yet?

An important question to pose to the modern organisation is how mature is their Customer Identity and Access Management (CIAM) programme, and how do they plan to evolve it? Recently, we have seen a real desire from organisations to move beyond delivering the traditional CIAM requirements focused only on security to delivering a richer, more personalised experience for customers, across multiple touch points. In fact, 67% of the 200 UK and Ireland respondents who took part in a WSO2 and Vanson Bourne research study last year said they are utilising a CIAM platform. With this context in mind, it is a promising sign, therefore, that we have seen many existing and prospective CIAM customers seeing a fairly rapid evolution in maturity over the last year at WSO2.

WSO2 NPS - Celebrating Customer Loyalty

At WSO2, our guiding principle is "treat people the way you want to be treated." This value is deeply ingrained in our company culture and is at the heart of everything we do - from creating products to engaging in transparent and honest communication with our customers. That's why we supplement our frequent customer check-ins with a biannual Net Promoter Score (NPS) survey to receive feedback from our customers and ensure we deliver exceptional service and solutions that meet their unique needs.

Developing Low-Code Integrations with Choreo

The software development landscape today is full of various technologies and message formats that make up applications and systems. These can range from older legacy systems to newer, more modern applications. Because of this, the environment can be complex and challenging for integration developers. Enterprise integrations offer a solution by providing unified connectivity between these different components.

Securing and Governing the Digital Double - Path to a Trusted Digital Ecosystem

Many of us now take our daily digital experiences for granted, whether it’s making a purchase, taking an exercise class, playing a game, or checking our bank accounts. Moreover, the lines between the physical and digital worlds have become increasingly blurred, and few people think twice about using mobile tickets to attend an event or checking a digital watch to track a workout. However, security has not kept pace with the demands of today’s digital ecosystems.

CIAM Beyond Access Management - Is Your CIAM Program There Yet?

How mature is your CIAM program today, and how do you aspire to evolve it? We talk with many existing and prospective CIAM customers and have found a fairly rapid evolution in maturity over the last year. In fact, we’ve developed the WSO2 CIAM Maturity Model to discuss the various levels of maturity we see across the market. So what level do you think your organization is at currently, and how can you strive for an optimized level of maturity?