Systems | Development | Analytics | API | Testing

ITSM

ThoughtSpot, ServiceNow, and Snowflake for Operational Metrics

ThoughtSpot for ServiceNow at Snowflake - As the developer of the leading data cloud, Snowflake generates a wealth of operational helpdesk data with ServiceNow. ThoughtSpot and Snowflake are enabling helpdesk and operations executives to answer all their questions about operational metrics with a single pane of interactive insights in ThoughtSpot, powered by Snowflake.

Customer Health Metrics Help CSM Teams Reduce Churn and Accelerate Upsell in API Platform Companies

One of our API-first brethren in San Francisco recently shared with us how they built their synthetic testing system to monitor uptime and latency. It was a large undertaking involving a huge Redshift warehouse, Datadog and many man months of engineering effort. At the end of it, they could measure latency’s completeness, whether it was functionally correct and, when it moved out of bounds, alert CSM/engineering teams.