3. Elevate risk governance to the next level. NatWest is the UK's leading business bank and second-largest retail mortgage provider. Lengthy change implementation processes hindered risk governance at the bank. Initiating change projects or launching products and applications meant navigating layers of policy checks and approvals, which could take up to 73 days.

Customer experiences matter. And many businesses struggle to improve them. More often than not, a bad process is to blame: manual tasks, data spread across too many systems, or even just old ad hoc workflows that linger on because that’s how it’s always been done. But the cost of ignoring these issues is high.

IT leaders who want to scale operations to meet future business needs face an epic challenge—improving operational efficiency while managing risk, ever-growing IT backlogs, and stakeholder expectations. That's where process orchestration comes into play. Process orchestration is not just about efficiency and scale. It's a transformative approach that revolutionizes how work gets done. By automating routine tasks, it frees up your workforce to focus on strategic initiatives.

As generative AI grows in popularity and enterprises scramble to embrace new technology in a scalable, compliant way, it can be difficult to know the right path forward. Your enterprise has already invested in automating processes to free up resources and improve organizational efficiency, but is it enough? This is where intelligent process automation comes into play.

This year at Appian World, we announced the launch of Process HQ. This next-generation process mining capability combines both process and business data in a single place, automating process analysis and empowering users with intelligent recommendations for where and how to take action. And because it’s part of the Appian Platform, you can immediately apply these improvements to your processes using our AI automation and workflow orchestration capabilities.

For organizations looking to automate processes for better performance, a combination of RPA and process mining can help. Let’s take a step back to understand why. Automation that’s implemented without data-backed decisions often yields poor results. And data without action leads nowhere. To get the most out of any technology investment, you have to be sure you're using the right combination of tools and techniques.