Over the past couple of years, ThoughtSpot and Google have collaborated on a series of seamless user experiences—enabling deployments on Google Cloud Platform, creating the ability to live query entire Google BigQuery analytics catalogs, and integrating key Looker Modeling functionality just to name a few. This type of co-innovation helps mutual customers get the most value out of their data.

Customer care organizations are facing the disruptions of an AI-enabled future, and gen AI is already impacting customer care organizations across use cases like agent co-pilots, summarizing calls and deriving insights, creating chatbots and more. In this blog post, we dive deep into these use cases and their business and operational impact. Then we show a demo of a call center app based on gen AI that you can follow along.

New legislation affirms the governance and security responsibilities of all organizations doing business in the EU.

Today’s AI may be able to pass the Turing test, but I think we can all agree that doesn’t make it human. AI is a tool—a powerful one, but a tool nonetheless. And just like any tool, it can make our work easier, but it can’t do it for us.

With the explosion of artificial intelligence (AI), innovative companies are harnessing enterprise AI at scale for a variety of business use cases, including repetitive task automation, product and service development, supply chain management, customer service operations, decision-making systems, and more.