Automate Like a Digital Master: How to Get Ahead of the Crisis Curve and Stay There
Suddenly there’s a crisis. What do you do? Many organizations responded to the COVID-19 crisis by quickly automating with digitally-distanced work processes such as telemedicine, digital learning, working from home and the like. But few were positioned to do it well. So says best-selling author George Westerman in his essay: Digital Transformation Isn’t Really a Technology Challenge.