The Cost of a Bad Experience
It’s lunchtime, and you’re trying to complete a purchase, send money from your bank, or order a car to pick you up and bring you back to the office from your phone. But just as you hit confirm – the app freezes, glitches, or shuts down entirely. What should have been a quick and seamless transaction becomes a headache. Like most people, these frustrations can cause you to want to throw your phone and even switch providers.