6 key metrics to determine product quality
Every organization knows what quality should look like for the products they work on. However, what’s the best way of knowing whether the obtained quality compares to the expected quality of the product(s)? Quality can be both quantitative and qualitative. Many questions could be asked to determine quality. For example, "How do you feel about the product you use? How easy is it to use? Does it behave as expected? Do customers keep coming back to use our product?