A more agile and efficient infrastructure is key to realizing the cost savings and productivity gains businesses needed to succeed in today’s highly competitive market. Recent surveys by Roger Magoulas & Steve Sawyer, May 19, 2020, show that 88% of enterprises are currently using cloud in some form or another. This adoption is not surprising as clouds have been around now for several decades since Amazon Web Services (AWS) was launched in 2002.

In 2020, in response to the pandemic, we saw an urgent shift to SaaS and various emerging technologies. It was covered at length in “Introducing Trends 2021 – 'The Great Digital Switch'.” Largely driven by necessity, organizations needed to make drastic moves “to keep the lights on” and cater to operations in a more virtual and remote style. This big leap forward drastically changed the IT landscape and infrastructure in a lot of organizations.

One of the major downfalls that businesses have to keep up with, especially in this digital age, is maintaining constant connection with their consumers. Hiring more and more employees to secure consumers through one-on-one interactions is slowly becoming a thing of the past. As businesses shifted to the online mode, Chatbots and other forms of electronic communications have emerged as industry standards.