Many enterprises operate expansive call centers, employing thousands of representatives who provide support and consult with clients, often spanning various time zones and languages.

However, the successful implementation of a gen AI-driven smart call center analysis applications presents unique challenges such as data privacy controls, potential biases, AI hallucinations, language translation and more.

Watch this recording to learn firsthand how to build a gen AI app to analyze your call center activity, customized to your organization.

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