Skyward Shift Harnessing Gen AI to Elevate CX in the Aviation Industry
Imagine finding yourself in an airport, receiving a message from your travel app: “Due to severe weather conditions, your flight is delayed by 3 hours. We anticipate your gate opening within the next hour. Here’s a $30 voucher for refreshments while you wait.” While this scenario might seem like something out of a Hollywood movie, in reality, it could lead to tense confrontations and disruptions. That’s why clear communication and support before travel are crucial.