The managed IT services is evolving at a breakneck pace, driven by complexity and constant change. As highlighted in Gartner’s 2024 Hype Cycle for Managed IT Services, several emerging trends and innovations are set to transform the landscape. For leaders in sourcing, procurement, and vendor management, understanding these developments is crucial for strategic planning. This blog post explores key innovations in managed IT services, providing examples and insights relevant to our work at Testhouse.

The Crowdstrike outage impacted everything from getting groceries delivered to airplanes. What did we all learn? Understand and learn how to prevent software outages in the future.

A predictable, stable environment (in terms of your operating system, system libraries, build tools, and programming libraries) is essential to each development step: from onboarding, to collaboration, continuous integration, quality assurance, and deployment. Deviation can cause one-off, intermittent, and even catastrophic failures. However, consistency can be elusive, even with the best intentions, best practices, and tools in place, because: Nix aims to solve some of these issues.

Automation has unleashed unprecedented productivity and profits for organizations. By automating formerly manual tasks, businesses see efficiency gains, reduced human error, cost savings, and improved innovation. Automation frees employees for creative work and work that requires human intervention. To facilitate this, many organizations have stitched together a wide range of automation tools. This includes robotic process automation (RPA), generative AI, predictive AI, and business process management.

In the fast-paced and highly competitive business world, we live in today, it’s no longer enough to simply offer a good product or service. To truly stand out from the crowd, businesses need to go above and beyond by providing exceptional customer service. Why customer service is important? Because customer service is the secret ingredient that can make or break a business. It’s the intangible factor that leaves a lasting impression on people’s minds and hearts.

The Snowflake AI Data Cloud is an end-to-end platform that supports all types of data, compute, use cases and personas across an entire organization. By delivering a single, unified platform for all users, it is no surprise that organizations continue to expand their use cases on Snowflake. And therefore, it is extremely important for us to reaffirm our commitment to price-performant queries for our customers on a consistent basis.

APIs (Application Programming Interfaces) are rapidly evolving, with companies like us increasingly leveraging generative AI to create and consume APIs. In Gartner’s 2024 Hype Cycle for APIs, several key trends and innovations are highlighted that software engineering leaders and their teams should be aware of. From the rise of event-driven APIs to the challenges of API security, this blog post will explore the most significant developments in the API landscape.