Interactive Voice Response System (IVRS) is an automated technology that permits interaction with a customer (end user/caller) with the support of a DTMF (Dual-Tone multi-frequency) keypad and voice input. IVR mechanism is the perfect way to route customer calls. It helps customers resolve their queries/issues 24/7*365 days with the menu options and. also it will help customers route their calls to the live agents if they are not satisfied with the predefined menu options.

We don't need to tell you that test automation will increase quality and save your software development company time and money spent on doing manual regression testing. It's known that many businesses begin at the user interface layer, which has the lowest ROI (return in investment) and perform automated tests that take a fraction of time by running regression tests with each build, rather than investing weeks near the end of the development cycle.

Front-end testing is a form of black box software testing in that it requires no behind-the-scenes understanding of how a software application works. It’s solely concerned with evaluating the user experience of an app. A front-end test is only effective if it tests both the functionality and visual appearance of an app, where “appearance” includes things like the layout of a page and the size, shape, color, and legibility of visual elements like buttons, form fields, and text.

Intelligent process automation (IPA) isn’t for everyone. Let me explain. Intelligent process automation is meant for large-scale digital transformations. So if you're looking to make small changes at the margins, like automating simple tasks, IPA probably isn't for you. IPA is better suited to large organizations with lots of data that want to streamline complex, enterprise-wide processes—to digitally transform their workflows, top to bottom.