The world is changing for telecommunications operators. We live in a digital age when people, information, and services are more connected than ever, and people expect virtually any service on demand, at their fingertips. STC is already a telecommunications leader in the Middle East, but to remain on top in a competitive field, we must continue to grow and provide valuable experiences for our customers.

Vibrant and dynamic digital-first telco M1, a subsidiary of Keppel Corporation, is focused on transforming telecommunications in Singapore. M1 provides a suite of services to more than 2 million customers and is Singapore’s first digital network operator. Data analytics have played an essential role in M1’s growth since the company launched commercial services in 1997.

Maybe these situations sound familiar to you… You want to enhance the activities of your company with digital, data-based approaches. The opportunities and challenges of digital transformation are obvious, so it makes sense to rethink certain business strategies based on data. You’ve built a strategy through creative methods like design thinking, and you know exactly what data-centric solutions you need to develop – but the technical departments are pushing back.

Digital transformation has been talked about for many years, but the pandemic has accelerated the digital transformation journeys for many enterprises. Forced to adapt to changes in the business landscape and customer behavior, businesses have adopted more digital tools and technologies to drive innovation and increase resilience.

As businesses advance their digital transformation efforts, enterprise resource planning (ERP) systems are evolving — arguably as significantly as the shift from materials resource planning (MRP) to ERP. Just as businesses reimagined operations by leveraging advances in hardware and software in the 1980s, they’re now turning to next-generation ERP.

Integrating digital technologies into every area of your business can vastly improve your finance analytics.

Interested in transformations? Avoid these pitfalls and embrace these best practices to get the most out of data transformation.

The best way to appreciate key concepts involving digital transformation is to look at real-world examples. In a recent Kong webinar, I sat down with Solutions Engineer Ahmed Koshok as he reviewed several real-world case studies that help illuminate the role of microservices in making digital transformation successful for organizations. The case studies included Papa John’s, NextJ Systems, and Yahoo! Japan.

As we take stock of how COVID-19 has affected the way we operate, nothing in technology is more apparent than the switch to digital. Although many of us have transitioned from water-cooler conversationalists to reluctant zoom dwellers, the impact on business processes themselves might actually be more profound. According to McKinsey, coronavirus has acted as an accelerant on companies offering digital products and services.