A CIAM Strategy to Improve Digital Experiences in Healthcare #WordsUnplugged
Customer identity and access management (CIAM) encompasses the systems and processes that handle consumer identities and their access to services. In healthcare, CIAM applies not only to patients but also to healthcare providers, administrative staff, and other stakeholders involved in care delivery. Given the complexities of healthcare, including patient data privacy and the integration of diverse systems, CIAM is vital for effective digital transformation.