Top 3 Approaches to Manage Airline Disruptions
In winter 2022, US airlines faced an arduous test as heavy storms disrupted thousands of flights, resulting in over 17,000 cancellations or delays. Southwest Airlines, known for its unique business model and exceptional customer service, was hit the hardest, with 16,000 affected flights. Despite industry-wide losses, Southwest quickly restored normalcy within a week. However, they went beyond firefighting, committing resources to strengthen their systems and prevent future incidents.