The Importance of Building a Total Experience
Maya Angelou once said, “You are the sum total of everything you’ve ever seen, heard, eaten, smelled, been told, forgot—it’s all there. Everything influences each of us, and because of that I try to make sure that my experiences are positive.” Experiences matter. They matter to us in our personal lives but also in our work lives as employees, customers, and software users. That’s why total experience is such an effective business strategy.