In a telecoms industry differentiated mainly by service and threatened by churn, gaining access to timely customer data initially drove internal demand for analytics and BI (ABI) reporting. When demand grew beyond customer service, our IT team really struggled to keep up. This set us off on a journey to find ways to help our colleagues to find insights and the answers to their questions themselves.

When dealing with payments, speed is king. Technology is increasing the speed at which innovation happens, and nowhere is that more apparent than how everyday commerce is transacted. Credit cards are now built with tap-to-pay capabilities, if you still even have a physical credit card. Phones have become the new credit card, with data from transactions and mobile banking adding to the overwhelming amount of data that can be collected.

The demand for digital transformation has accelerated, with 62% of technology leaders sharing that they fear they are at risk of being displaced by competitors who innovate more quickly. Enterprises are increasingly transitioning from monolithic to microservices architecture, with the goal to accelerate application development, speed up innovation and reduce time to market.