In this session, Yaron Haviv, CTO Iguazio was joined by Ehud Barnea, PHD, Head of AI at Tasq.ai and Guy Lecker ML Engineering Team Lead, Iguazio to discuss how to validate, evaluate and fine tune an LLM effectively. They shared firsthand tips of how to solve the production hurdle of LLM evaluation, improving LLM performance, eliminating risks, along with a live demo of a fashion chatbot that leverages fine-tuning to significantly improve the model responses.

Iguazio would like to introduce two practical demonstrations showcasing our call center analysis tool and our innovative GenAI assistant. These demos illustrate how our GenAI assistant supports call center agents with real-time advice and recommendations during customer calls. This technology aims to improve customer interactions and boost call center efficiency. We're eager to share how our solutions can transform call center operations.