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Customer Experience in Banking: 5 Keys to Transformation

The banking and financial services industry is evolving rapidly with the advent of new technologies and digital platforms. To stay competitive, banks need to focus on providing superior customer experience to their institutional and retail customers. This should start with the initial Know Your Customer (KYC) process and continue through the entire customer lifecycle. Here are five keys to transforming practices for heightened customer experience in banking and finance.

Iccrea Cooperative Banking Group: 13 Banking Applications in 1 Year with Low-Code

Iccrea Cooperative Banking Group, the fourth largest Italian Banking Institution, has adopted the Appian Low-code Automation Platform to streamline their business processes, from Fraud Management to New Product Oversight and Governance to Anti-Money Laundering. The IT and Business departments collaborated with agile methodologies, delivering 13 applications in one year. Watch their story to see how they reduced fraud management processing time by 75% and how they are now able to deliver new products faster to their affiliated banks in Italy.

AI Center of Excellence: 6 Tips for Success

Artificial intelligence (AI) has become increasingly important as organizations use it to drive innovation, enhance efficiency, improve decision making, and boost digital transformation efforts. But ensuring success requires significant, ongoing efforts. Consider setting up an AI center of excellence (CoE) to boost the success of your AI initiatives.


3 Process Automation Examples to Learn From

Do people in your organization regularly cut and paste data from one enterprise application into another? That kind of pain point in a workflow is exactly what process automation can help overcome. Repetitive tasks and manual processes lurking inside business processes slow down teams, introduce human error, and erode employee engagement. Slow, ineffective processes can also kill an organization’s time to market and customer satisfaction.


Process Mining vs. Task Mining: 3 Key Differences

Do you know how many steps it takes you to complete a simple task like adding data to a record? What about how long it takes to send a follow-up email? For most of us, efficiency in our work is something we strive toward but not something we track. That’s where task mining and process mining can help. These tools enable you to see how work can be improved and where to optimize the larger process in which it’s involved. The more complex the process, the more the benefits add up.


Process Discovery Tools: Overview and Evaluation Guidelines

Process discovery is a method for creating visual representations of business processes using data. It takes the guesswork out of business process improvement projects and makes it easier for business and IT leaders to spot inefficiencies. But to get there, you need to select the right set of process discovery tools.


Appian Protect: Security Monitoring, End-to-End Encryption, and More

Data is the heart of business operations. And much of that data is sensitive or regulated. Cyber threat actors know they can benefit financially from your data by holding it for ransom or selling it on the dark web. The most recent Cost of a Data Breach Report 2022 from Ponemon Institute and IBM clocks the average data breach cost at $4.35 million USD (that’s $164 USD per data record). The stakes are high. Your security must be too.


7 AI/ML Use Cases to Watch

2023 is looking likely to be a breakout year for artificial intelligence (AI) and machine learning (ML). Some industry-watchers predict that recent breakthroughs in AI might lead to a new revolution in society akin to the industrial revolution, the invention of the internet, or the advent of the smartphone. Yet, 2023 doesn’t mark the invention of AI—just the year it went viral thanks to OpenAI’s ChatGPT technology.