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3 Steps to Creating a Support-to-Product Feedback Loop in Your Organization

In my last article, I outlined how we in Snowflake Support use contextual data about where our customers get stuck to improve the overall product experience. Now I’ll take you through how your organization can also implement these important feedback loops from support to product enhancements, to your company’s—and your user’s—benefit. Customers don’t wake up in the morning and decide they’d love to spend time with a Support team.

Microsoft's Announcement Signals that Data Fabrics are now Mainstream

Last week’s announcement of a data fabric approach from Microsoft was interesting to us on a number of levels, most notably for what it confirmed: Data Fabrics are now mainstream. If you’ve not heard why Data Fabrics are the next big thing, then here is a bit of history. Data Fabric is a concept that started to take hold over a decade ago with published research from Forrester.

Boosting Business Growth with Advanced BI Tools

In today's fast-paced and ever-evolving business landscape, organizations are constantly striving to gain a competitive edge, make well-informed decisions, and fuel their growth. As a result, advanced Business Intelligence (BI) tools have emerged, revolutionizing the way businesses harness the power of data to drive their success. These sophisticated BI tools offer a wide range of capabilities, empowering companies to collect, analyze, and visualize data from various sources.

Self Service BI: How ISVs Can Boost ROI and Empower Customers

In today's competitive software market, Independent Software Vendors (ISVs) constantly seek innovative ways to add value to their offerings, and make features more accessible. One such area that holds immense potential is in providing embedded self-service business intelligence (BI) capabilities to customers, for better access to their data.

Talend on Talend: How we use Slack to search business glossaries

Have you ever been in a meeting and wondered how something is calculated? Or what another department’s acronym means? Or how that topic is actually defined? In some moments, you don’t need the data itself — you just need the definition of a data term. In that situation, you want the ability to look up a term in a business glossary (or data glossary) as quickly and simply as possible.

DBS Discusses Data+FinOps for Banking

DBS Bank Head of Automation, Infrastructure for DBS Big Data, AI and Analytics Luis Carlos Cruz Huertas has a 1-on-1 discussion with Unravel CEO and Co-founder Kunal Agarwal about the convergence of DataOps and FinOps. The discussion, Leading Cultural Change for Data Efficiency, Agility, and Cost Optimization, was held at a recent Untap event in New York and revolves around best practices, lessons learned, and insights on.