From talking to your customers, surveying them to tracking your NPS, 20+ experts share how they measure customer service ROI effectively.

In this tutorial, I’m going to walk through adding OAuth2 authorization and authentication to your service with the Kong Gateway OAuth2 plugin. First, I’ll cover the fundamentals. If you’re already familiar with how Kong Gateway and OAuth2 work, skip ahead to the tutorial. Interconnected. Shared. That’s the norm for today’s applications, networks and data.

Logging is tricky. You want logs to include enough detail to be useful, but not so much that you're drowning in noise - or violating regulations like GDPR. In this article, Diogo Souza introduces us to Ruby's logging system and the LogRage gem. He shows us how to create custom logs, output the logs in formats like JSON, and reduce the verbosity of default Rails logs.

It is an exciting era for web developers with so many open-source frameworks and libraries around to help them. Of all the frameworks that have emerged in recent years, Vue.js stands out for its simplicity, adaptability and rapid load times. In this article, we will learn how to get started with Vue.js. We will also go through the steps to integrate and use Bugfender with a Vue.js application. We will build a simple TODO application, which will enable us to add, fetch, edit, and delete TODO items.

Many development teams today know that the Perforce name has roots with version control. But the company does so much more. Today, Perforce helps enterprises succeed by delivering world-class solutions and support they need to accelerate digital transformation, innovate at scale, and achieve DevOps success. In this blog, we cover how the company has evolved. Read along or jump to the section that interests you most.

An abundance of information can be daunting for any company. If internal teams do not know where the data is, it might hamper their efficiency at the cost of data quality and cleanliness. From a cost-effectiveness viewpoint, organizations are likely to waste excessively by hanging on to redundant data or storing varied data in one location irrespective of their sensitivity level.

5G is in the process of transforming communications technology, enabling never-before-seen data transfer speeds and high-performance remote computing capabilities.

The telecom industry is in the midst of a massive shift to new service offerings enabled by 5G and edge computing technologies. With this digital transformation, networks and network services are becoming increasingly complex: RAN, Core and Transport are only a few of the network’s many layers and integrated components. Today’s telecom engineers are expected to handle, manage, optimize, monitor and troubleshoot multi-technology and multi-vendor networks.

To build a successful online brand, your team need to identify and understand who you are and what you do for them. There are a couple of really important steps that you need to take to do this, and some things that are good to be aware of, which we share below.

Snowflake customers want to discover insights from their data faster than ever, which is challenging because data volumes are growing at a breakneck pace. Effective searches are critical to customer satisfaction. Today, we’re excited to announce the general availability of search optimization, which significantly improves the performance of selective queries on large tables.