In today's hyperconnected world, where negative reviews on social media can wreak havoc on a company’s reputation, delivering an exceptional customer experience isn't just a luxury—it's a business imperative. Companies are locked in a fierce battle for customers that is primarily based on their ability to deliver outstanding customer experiences (CX). According to research by The Conference Board, 65% of CEOs globally prioritize investing in strategies to improve CX.

Organizations are increasingly turning to business process management (BPM) to boost efficiency and meet aggressive business goals. BPM is a discipline and set of practices that enable organizations to optimize processes for greater efficiency, effectiveness, and business agility. Organizations buy commercial-off-the-shelf (COTS) BPM to facilitate this process. Data and software integration can be time- and resource-intensive with COTS BPM software.

You can now unpack the Christmas present that was promised to you at the end of 2023! As you may have already read in the Flamegraph Feature Preview, this exciting new feature of the Profiler is now the focus of our first release in 2024. The Flamegraph complements the Timeline and Callgraph features and visualizes Aggregated Traces. The goal was to provide profiling information across many traces and thereby gaining new and deeper insights into performance.

Last year was significant for us, so let's reflect briefly. As one of the key milestones, we released Xray Enterprise - a comprehensive solution for test management challenges, blending powerful features with user-friendly functionality. It is especially beneficial for larger companies with high scale and complexity of the development operations. Here are other noteworthy numbers/metrics.

Javascript Object Notation (JSON) is becoming the standard log format, with most modern applications and services taking advantage of its flexibility for their logging needs. However, the great flexibility for developers quickly turns into complexity for the DevOps and Data Engineers responsible for ingesting and processing the logs. That’s why we developed JSON FLEX: a scalable analytics solution for complex, nested JSON data.

Having frequently worked with governments around the world over the course of my career, I’ve had all kinds of discussions about the global impact of generative AI. Today, I’m publicly wading into those waters to deliver my perspective, and my opinion is that … it’s incredibly hard to predict the future. Done. Wrapped up this entire post in a single sentence.

Intelligent automation happens when robotic process automation (RPA) meets artificial intelligence (AI), bringing simple actions and cognitive tasks together for lightning-fast processing. Intelligent automation in insurance is a powerful tool that reduces both human error and the need to perform repetitive tasks manually. Imagine AI extracting data from an invoice then a bot entering that data into a software program.

In this blog series, I am exploring the “sliding doors”, or divergent paths, for creating value with data across different use cases, practices, and strategies. In this post, I want to discuss how to generate value with Data Products. As I reviewed in my last blog, grabbing the door to the better path for managing your data isn’t just about solving your particular use case: it’s ultimately about delivering value for your business.

Managed File Transfer (MFT) stands as a cornerstone in the secure and efficient exchange of data across organizations, modernizing traditional methods and ensuring compliance with global data protection standards. Here are the five key takeaways from our What is MFT article.