At Snowflake, our number one company value is “put customers first. We only succeed when our customers do. And how we help enable their success depends on how well we serve them as a technology provider. To understand if our efforts meet their needs, we conduct an annual Customer Experience Relational Survey. As we’ve done each year, we are pleased to share the findings of this year’s survey, conducted in May 2020 and produced in partnership with Walker.

Today, Snowflake began life as a publicly traded company on the New York Stock Exchange. What does it mean? It depends on who you are. For employees, this is of course a huge milestone, especially for the longest serving employees who hired on at the company in 2013 when the company first started staffing beyond its core founding team.

Data science is proving to be a major competitive advantage for companies. While business intelligence (BI) helps companies with reporting and historical analysis, data science goes a step further and predicts the future. It can leverage much more data from many more sources, and using machine learning (ML) principles, it automatically identifies patterns and trends to model, predict, or forecast future outcomes.