Does your organization use testing as a catch-all safety net for quality? Testers can often become the gatekeepers and decision-makers regarding whether something is ready to be “signed off,” which creates silos and can slow down releases. Nowadays, there is a lot more talk and emphasis in the testing and QA industry about shifting towards a quality engineering approach to build quality-in, and for everyone to contribute to the overall quality of what is being delivered.

Every organization knows what quality should look like for the products they work on. However, what’s the best way of knowing whether the obtained quality compares to the expected quality of the product(s)? Quality can be both quantitative and qualitative. Many questions could be asked to determine quality. For example, "How do you feel about the product you use? How easy is it to use? Does it behave as expected? Do customers keep coming back to use our product?