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By Donna Namorato
When information is spread across disconnected systems, it becomes difficult and time-consuming to find the right information, make informed decisions, and move work forward. Take, for example, planning a weekend getaway with friends: you have to review airline portals, manage a shared Google Doc for the itinerary, orchestrate a flurry of WhatsApp chats, and book an Airbnb reservation. Making decisions with this much information sprawl becomes exhausting.
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By Heather Dunn
Customer service AI orchestration connects AI-driven intake to the backend systems and people who actually resolve a request, not just the chatbot that receives it. Every request should trigger an end-to-end resolution, not stop at an automated response. The real challenge with AI in customer service isn’t adoption; it’s fragmentation.
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By Anand Sadanandan
Enterprise IT leaders are often caught between the pressure to innovate and the demands of maintaining their current tech. When a system slows down or struggles to scale, it can be hard to know what to do. Rather than being stalled by uncertainty or getting distracted by fixes that don’t solve the underlying problems, Appian’s Customer Success experts encourage our customers to start with a core thesis: non-invasive application tuning should always be your first line of attack.
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By Louis Prensky
AI agents make thousands of decisions per day, at volumes no human-centered governance model can realistically supervise. According to IBM's 2026 Tech Leader Study of 2,000 CIOs/CTOs in 33 geographies across 19 industries: The study concludes that organizations face a trap: prioritize speed, and governance falls behind; or prioritize safety, and deployment stalls, weakening the organization’s competitive position.
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By Wei Smith
Everyone can build an AI agent today. The hard part isn't getting an agent to answer a question or complete a demo. It's deploying one that employees trust, security teams approve, and operations teams can manage at scale. That's where many AI projects stall. As organizations move beyond experimentation, the conversation shifts from prompt engineering to production readiness. Can the agent safely access business data? Can you evaluate changes before deployment? Can you understand why it made a decision?
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By Yin He
Document-centric workflows have been difficult to automate and required human intervention. Attempts to automate document handling often failed or did not scale, because legacy intelligent document processing (IDP) systems were fragile. They often required manually retraining models on dozens of documents just to identify specific fields—only to repeat the process whenever a format changes. The result was a costly cycle of maintenance and manual data entry.
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By Donna Namorato
Since its inception, agentic AI has felt like a distant aspiration. Today, agents are here, and enterprise adoption is accelerating. Gartner predicts that by 2028, the average global Fortune 500 enterprise will have more than 150,000 AI agents in use, up from fewer than 15 in 2025. Agents arrive with incredible, broad intelligence, but lack the knowledge of your operating model: your customers, policies, approvals, exceptions, business rules, systems, and operational history.
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By Sam Wahbeh
Your users increasingly work through AI assistants. When they ask an agent to check a case status, analyze last quarter's metrics, or kick off an approval workflow, that agent needs to access your enterprise systems. Enabling that connection is the core challenge of AI agent integration: giving AI assistants the ability to discover, understand, and safely interact with business applications and data on behalf of users.
Appian Q2 Product Highlights: Helping You Move from Standalone AI Tools to Orchestrated AI Workflows
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By Rachel Nizinski
Organizations have rapidly adopted artificial intelligence, but a stark divide is emerging: those who are embedding AI into the core of their operations, and those who are treating it as a standalone tool. According to a recent Harvard Business Review Analytic Services survey, only a small share of resondents say their organization has largely integrated AI into workflows.
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By Sahithi Mankala
When we develop applications, we sometimes only focus on the “how”—how to build the processes, how to architect the data structure, and how to encode the correct logic. But for users, the "what" is their reality—and sometimes that’s overlooked during development. An application that looks and feels like your brand identity isn't just visually appealing. It builds trust, reduces cognitive load, and makes your application more enjoyable for your users.
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By Appian
Episode 2 of the Serious About Process podcast is live! What if most of your underwriters’ time is spent on admin instead of underwriting? In this episode of Serious About Process, Gijsbert Cox and Roger Lewis explore how to reclaim that time through smarter processes, practical automation, and AI that enhances, not replaces, decision-making. From escaping pilot purgatory to scaling real solutions, they break down how insurers can drive measurable impact without ripping out legacy systems.
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By Appian
Appian’s unified platform brings together systems, and people, and AI agents to optimize processes and deploy AI with reliability and control. From IT and supply chain to finance and HR, Appian delivers AI automation for every department.
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By Appian
"To get real value from AI at scale, you need to put AI in a process," explains Jake Rank, VP of Product at Appian. That's how leading organizations move beyond AI experimentation to automate work, improve efficiency, and deliver measurable business outcomes.
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By Appian
Episode 1 of the Serious About Process podcast is live! Insurance pricing has evolved from slow, static updates to fast, dynamic decision-making. But have your systems caught up? In our first episode, host Gijsbert Cox is joined by Catrin Townsend, Director of Education at Price Writers, to discuss: Why pricing is an interconnected system, not just a sequence How legacy systems stifle innovation and frustrate teams The real promise of AI as a workflow partner.
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By Appian
When AI operates outside the flow of work, it lacks the context and connectivity needed to drive meaningful business outcomes. Appian innovations over the last quarter are designed to bridge this gap by continuing to make it safe and easy to embed AI directly into end-to-end processes. Join Appian product experts for a deep dive into the latest platform features and see how to use new capabilities in your applications.
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By Appian
Get a recap of innovations and product updates from Appian World 2026. Catch up on key announcements and trends, identify use cases, and learn how to apply new features to your processes and applications.
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By Appian
"Every great invention takes time to reach its full potential. Just as the light bulb required a system to illuminate the world, artificial intelligence requires the foundation of process to reliably deliver value.".
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By Appian
It's time to bring AI off the sidelines and into the center of your operations. Appian's latest product innovations deliver enhancements for scaling enterprise data management, automating complex work, and accelerating modernization with AI. Discover Appian’s latest innovations from this quarter's releases.
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By Appian
Appian embeds AI in your business processes, turning it into a powerful digital worker with goals, governance, and accountability.
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By Appian
Discover how VASS, a global digital transformation leader, partnered with Appian to revolutionize their procurement process with Appian AI. Learn how they achieved a 40% reduction in processing time and a 70% decrease in email communication, streamlining operations and mitigating risks as they work toward their VASS @ 1 billion goal by 2028.
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By Appian
Governments are facing unprecedented levels of uncertainty due to the COVID-19 pandemic. CIOs must identify and act upon digital government strategies and plans that can lead to future positive outcomes regardless of the uncertainty. But what are the biggest factors affecting digital transformation across government? And to what extent has COVID-19 affected digital government efforts?
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By Appian
Customer Experience (CX) in healthcare can feel like an afterthought, or not thought of at all. As customers gain further choices across the board about their healthcare options, organizations must respond with a higher standard of service for patients, members, and providers. Healthcare organizations must face CX head-on, ensuring customers receive the service they deserve and representatives have the solutions they need to deliver quality CX.
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By Appian
Are the business automation technologies at your financial institution creating experiences that enable your employees to better-serve and anticipate the needs of your customers, establish human connections, and create stronger customer relationships? Appian partnered with IDG to conduct this market research.
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By Appian
Cutting through the clutter to stand out as a partner to consumers, not just another faceless company, is paramount. As customer behaviors and digital services evolve due to the COVID-19 pandemic, organizations are looking to contact centers and their agents to deliver CX that goes above and beyond in the face of a digitally-driven new normal. Download this CCW Market Study to learn.
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By Appian
There is ever-growing supply chain disruption and impact across all industries. New disruptors such as COVID-19 are influencing speed of operations and customer demand. Download this ebook to learn how organizations can meet and exceed customer expectations in this uncertain time.
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By Appian
Automation has been pushed to the top of the agenda by many organizations, with CIOs having to balance the immediate needs of their organization with a clear eye on the future. Some CIOs are wary of the hype surrounding RPA. But, automation has always encompassed more than one technology, and IT leaders committed to a culture of automation should look to peers for successful strategies that utilize the best available tools.
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Appian provides a low-code automation platform that accelerates the creation of high-impact business applications. Many of the world’s largest organizations use Appian applications to improve customer experience, achieve operational excellence, and simplify global risk management and compliance.
We help you automate and transform your business by creating new apps from scratch, or by connecting and enhancing legacy applications – all up to 20X faster than traditional development. With Appian, you get the speed of low-code development with the power of intelligent automation in one trusted and unified cloud platform.
Automate complex workflows at the speed of low-code:
- A fully unified platform delivering the right technology for the right job: Only Appian natively unites all the capabilities required to deliver impactful, end-to-end processes across your organization. Now you can build more powerful apps and dramatically increase productivity.
- Unify your data into a single interface with zero-code integrations—not migrations: Get the flexibility you need to bring data together from across your organization into a single interface, so action can be taken when and where it’s needed. You control your data. No migration, no lock-ins, and no transaction or storage fees.
- Develop and deploy up to 20x faster: Drive innovation at unprecedented speeds. We don’t just say it, we guarantee it. Design apps with a mouse click, using reusable components to build quickly. Our apps run even the most mission-critical and complex processes.
One platform. Powerful automation, delivered fast.