Despite the challenges of the past two years, I’ve been speaking regularly on AI and the future of the human-machine relationship. Often I’ve done it thanks only to some of those machines, using remote tech that was previously seen as a gimmick, a convenience, or an annoyance. When pushed by a crisis, it’s remarkable what we can accomplish.

Digital transformation in the financial services industry is driving rapid change in the way financial institutions do business. Consumer expectations are growing. Managing money and investments through digital mediums is the new normal. But financial institutions face heavy regulations that can make it difficult to keep up with transformation. To stay competitive and digitally transform, financial organizations can prioritize these imperatives for a differentiated customer experience. 1.

Processes exist within organizations to help them carry out the tasks and activities necessary to keep the business running. But often, these processes don’t run as smoothly as they should. Inefficiencies creep in, certain activities take longer than necessary, or important steps are skipped altogether. How can you get at the root of the issues that are bogging down your processes to get them running more smoothly and efficiently? The old approach to process optimization is no longer enough.

Managing and reporting on compliance can challenge businesses in any industry. For financial institutions, the stakes are even higher as regulations rise, data management increases, and expectations for transparency grow. Financial firms are under pressure to deliver a great customer experience while managing costs, risk, and compliance and maintaining operational resilience. Know your customer (KYC) requirements have become increasingly important to manage.

In the post-COVID world, the federal government spends about three-fourths of its technology budget maintaining aging computer systems including platforms more than 50 years old and even some that use floppy disks, according to a recent Government Accountability Office report. But beyond updating decades-old technology, getting digital transformation right in government and elsewhere is about cultivating an organizational mindset that embraces change.

Customer focus is hugely important for the Appian product management team as we iterate on our solutions to keep pace with customer needs. Hearing directly from those who use the solutions every day is invaluable and offers our team insight into specific use cases and opportunities for optimization and enhancement.

In our previous blog post covering our in-house Security Orchestration, Automation & Response (SOAR) application, we described the data model for the system and basic features allowing security analysts to review events and trends across Appian’s many security monitoring systems.

In 2022, organizations across industries will be leaning in to improve agility and resilience across their supply chain ecosystems. With ongoing disruption caused by the pandemic, changing customer expectations, an evolving technology landscape, and the demand for more sustainable practices, supply chain managers need efficient and transparent processes more than ever before. Organizations must concentrate on key aspects of transformation that will provide the greatest impact.

2021 was a busy year for insurers. Beyond supporting customers through an ongoing global health crisis, they’ve also faced increased competition from a growing number of insurtechs and pressure from customers to deliver a seamless, digital-first experience—all in addition to ensuring the overall customer experience is positive. All of these changes in the industry call for insurers to be more agile and open to change and innovation. 2022 is sure to continue to disrupt the status quo.

For something as complex as software development, there can be no “right” way of doing things all the time. Each project has its own set of variables, challenges, and idiosyncrasies. And every developer has a preferred way of working, which makes it difficult to set any hard and fast rules. But this doesn’t mean you should dive into your development projects head first, without guidelines or a methodology—albeit a flexible one—to inform the way forward.