Customer identity and access management (CIAM) encompasses the systems and processes that handle consumer identities and their access to services. In healthcare, CIAM applies not only to patients but also to healthcare providers, administrative staff, and other stakeholders involved in care delivery. Given the complexities of healthcare, including patient data privacy and the integration of diverse systems, CIAM is vital for effective digital transformation.
In this #WordsUnplugged episode, which follows the e-book “Let’s Fix Healthcare Before Patients Run Out of Patience,” explores the intricacies of CIAM in healthcare, highlighting its potential to enhance digital interactions and streamline patient care.

Key Reading Material: https://wso2.com/ebook/lets-fix-healthcare-before-patients-run-out-of-patience/

0:00 - 2:15 - Introduction

2:16 - 7:39 - Healthcare Innovation Challenges

7:40 - 10:23 - Digital Experiences as a Differentiator

10:24 - 13:53 - CIAM in Healthcare

13:54 - 18:07 - Patient 360 and Use Cases

18:08 - 21:42 - AI in Healthcare

21:43 - 23:59 - Patient Identification Intricacies

24:00 - 27:21 - Workforce Identity Management in Healthcare

27:22 - 31:06 - Key Factors That Influence a CIOs Decision-Making

31:07 - 34:17 - Digital Patient Double

34:18 - 34:48 - Wrap Up