57% of consumers are willing to switch to a competitor after three or four negative interactions.

And that's being generous—sometimes it only takes one or two.

Companies can’t afford to ignore red alerts anymore. Take Amazon's checkout flow, for example. It always works because they prioritize testing it rigorously to ensure their core business can generate revenue, even if other features are less polished.

Tune in to this episode of Test Case Scenario to learn more about the critical importance of maintaining software quality.