Systems | Development | Analytics | API | Testing

Document-centric workflows have been difficult to automate and required human intervention. Attempts to automate document handling often failed or did not scale, because legacy intelligent document processing (IDP) systems were fragile. They often required manually retraining models on dozens of documents just to identify specific fields—only to repeat the process whenever a format changes. The result was a costly cycle of maintenance and manual data entry.

Since its inception, agentic AI has felt like a distant aspiration. Today, agents are here, and enterprise adoption is accelerating. Gartner predicts that by 2028, the average global Fortune 500 enterprise will have more than 150,000 AI agents in use, up from fewer than 15 in 2025. Agents arrive with incredible, broad intelligence, but lack the knowledge of your operating model: your customers, policies, approvals, exceptions, business rules, systems, and operational history.

Your users increasingly work through AI assistants. When they ask an agent to check a case status, analyze last quarter's metrics, or kick off an approval workflow, that agent needs to access your enterprise systems. Enabling that connection is the core challenge of AI agent integration: giving AI assistants the ability to discover, understand, and safely interact with business applications and data on behalf of users.

Organizations have rapidly adopted artificial intelligence, but a stark divide is emerging: those who are embedding AI into the core of their operations, and those who are treating it as a standalone tool. According to a recent Harvard Business Review Analytic Services survey, only a small share of resondents say their organization has largely integrated AI into workflows.