Introducing the MTTRP: Mean Time to Reddit Post
For those not familiar with the acronym MTTR, ‘Mean Time to Recovery’, is the average time your organization takes to bounce back from a product or system failure. All DevOps stakeholders want this number to be low, as it is a good proxy for your organization’s ability to understand and improve its overall processes. Also, low MTTR scores are strongly correlated with customer satisfaction ratings! But we aren’t talking about DevOps metrics today.