Every organization has business processes, but too often processes go unimproved for years because they’re “the way things have always been”—or because the prospect of optimizing them is overwhelming. When outdated processes are shrugged at and left to run untouched, it costs your business speed and quality. And it’s not just about a better current state. Business process optimization helps you grow and innovate in a rapidly changing world.

In today's rapidly evolving business landscape, organizations must remain agile and adaptable to meet their unique operational needs. Traditional monolithic software applications often hinder this adaptability, making it challenging to respond swiftly to changing requirements. This is where Case Management as a Service (CMaaS) comes into play, offering a game-changing approach for organizations seeking a modular and flexible way to build software applications.

Some processes feel like getting teeth pulled without novocaine. Whether it’s excessive data entry, completing onboarding paperwork for HR, or crafting weekly reports, nearly all businesses have some processes that can be better designed, automated, and optimized. Streamlining these processes can help improve operational efficiency, boost the bottom line, and improve morale for business users.

Contract management is a crucial aspect of state and local government operations for procurement, service delivery, and ongoing vendor performance oversight. Effective contract management is essential to ensure that taxpayer dollars are spent wisely and that goods and services are delivered efficiently and effectively.

Business process management (BPM) and workflow are both commonly used terms in discussions about business operations. While they’re related, they’re not the same. What’s the difference? Business process management (BPM) is a discipline designed to manage processes across an entire organization, from as small as tracking a team budget to as large as supply chain management for a company. Workflow is how a process is concretely represented in tasks, assignments, decision logic, etc.

Every organization, big and small, relies on processes to get work done. Processes are the backbone of your success. But if left unchecked, your processes can spin out of control. That’s why business process management (BPM) tools are so essential. They provide a wide range of coverage to help you develop, automate, optimize, and orchestrate efficient processes.

Generative artificial intelligence (AI) is a game-changer, bringing with it the promise of unparalleled efficiency and the potential for entrée into new markets. As generative AI continues to soar in popularity, organizations are eager to tap into its transformative power. However, this enthusiasm should come with a side of caution. It’s critical that organizations develop a strong generative AI policy so the allure of new technology doesn’t lead to devastating mishaps.

Artificial intelligence (AI) has taken the world by storm. ChatGPT was the ultimate proof of concept, demonstrating the power of large language models and AI in easy-to-understand terms. So naturally, business leaders are eager to unlock the productivity benefits that come from integrating AI into business operations. But despite their eagerness, organizations still need to do some work to prepare for AI integration.

Business process management (BPM) can help organizations in any industry streamline processes in any department. Even though the discipline has been around for years, the benefits of BPM are as real as ever. In the short term, organizations can use BPM to decrease costs and improve efficiency, which can lead to more revenue and faster growth. In the long run, a strong BPM practice helps organizations create and maintain competitive advantage by improving their agility.

Generative AI seems like it's shaking things up for process automation, like other industries. But in reality, artificial intelligence is less of a shake-up and more of a natural complement to the capabilities that support a process automation initiative. Imagine a world where AI can turn a PDF into a digital interface, or sort all the emails in an inbox and generate responses for an employee to review.