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Latest Videos

Aviva France Optimizing Insurance Processes to Speed Claims Settlement

Aviva provides life and general insurance to 33 million customers in France. The company has been using Appian as a platform and orchestrator of intelligent automation to enable better communications and collaboration between departments, customers, and systems. Since 2015, Aviva has been optimizing processes for operational efficiency. In just one claims example, Aviva increased the number of same-day claims settlement from 1% to 25%, plus a 530% jump for claims settled within three days.

Allan Gray: Intelligent Client Onboarding Process Automation

Allan Gray, a Wealth Management company in South Africa, processes thousands of client transactions a day. They built their client onboarding process on Appian’s low-code platform with Know Your Customer (KYC) functionality and dramatically reduced the onboarding friction experienced by their clients. Watch this video to see how the lean delivery team in Cape Town has been able to deliver new features and functions every few weeks and months, instead of months and years, while drastically enhancing user and customer experience.