Analytics

As we move into 2023, I am very excited to see all of the predictions for data and analytics and what they mean to Kensu. I looked at different publications and spoke with various industry experts and analysts to see if there were any conclusions we could draw.

In just a couple of weeks, I will be in Singapore for our first in-person Sales Kick Off since 2020, and I can’t wait to join colleagues as we prepare our organization for the year ahead – first in the APAC region, quickly followed by Europe and the Americas.

Data warehousing is the process of collating data from multiple sources in an organization and store it in one place for further analysis, reporting and business decision making. Typically, organizations will have a transactional database that contains information on all day to day activities. Organizations will also have other data sources – third party or internal operations related. Data from all these sources are collated and stored in a data warehouse through an ELT or ETL process.

Five things to know about this topic: Just about every process used within a business generates some form of data. While some may see this information as useless, data analysis tools can turn it into a resource that helps your brand make better decisions in every aspect of its operations. Not all analytical tools are equal. However, the ones on this list can help you generate incredible insights that result in better decision-making.

Data teams and their business-side colleagues now expect—and need—more from their observability solutions than ever before. Modern data stacks create new challenges for performance, reliability, data quality, and, increasingly, cost. And the challenges faced by operations engineers are going to be different from those for data analysts, which are different from those people on the business side care about. That’s where DataOps observability comes in.

A recent study on call center statistics found that 91% of consumers reported poor customer service in 2021. Providing high-quality service is essential, especially today, to retain customers and drive more business. Quality service is only one important metric in running a profitable call center. No matter your goal, the first step is understanding what's going on in your call center.

From cost-effectiveness to what adds business value — what Autodesk considers critical when deciding whether to buy versus build data pipelines.

Business intelligence (BI) involves converting data into valuable insights using software and services. It influences a company’s strategic and tactical business preferences. BI tools access and analyze data sets and show analytical results in the form of reports, graphs & charts, dashboards, summaries, and maps. This process provides in-depth insight into the situation of the business.