Conversational AI with Apigee API Management for enhancing customer experiences
The pandemic has accelerated enterprises’ digital transformation investments, notably their efforts to use AI and the cloud to meet rising customer expectations.
The pandemic has accelerated enterprises’ digital transformation investments, notably their efforts to use AI and the cloud to meet rising customer expectations.
Digital transformation has been a top enterprise priority for years, and in the wake of the global pandemic, that urgency has only increased. Many industries have had to manage in weeks or months what previously would have taken years. According to surveys conducted for our “State of the API Economy 2021” report, three-quarters of enterprises remained focused on digital transformation in 2020, and two-thirds of those companies actually increased their investments.