Why SLAs Are Critical to Ensuring Data Reliability.
As far back as the 1920s, Service Level Agreements (SLA) were used to guarantee a certain level of service between two parties. Back then, it was the on-time delivery of printed AR reports. Today, SLAs define service standards such as uptime and support responsiveness to ensure reliability. The benefit of having an SLA in place is that it establishes trust at the start of new customer relationships and sets expectations.