Service Management Group (SMG) offers an easy-to-use experience management (XM) platform that combines end-to-end customer and employee experience management software with hands-on professional services to deliver actionable insights and help brands get smarter about their customers. The XM platform, smg360, helps customers across verticals, including restaurants, retail, and healthcare, drive changes that boost loyalty and improve business outcomes.

From leading banks, and insurance organizations to some of the largest telcos, manufacturers, retailers, healthcare and pharma, organizations across diverse verticals lead the way with real-time data and streaming analytics. These businesses use data-fueled insights to enhance the customer experience, reduce costs, and increase revenues. And Cloudera is at the heart of enabling these real-time data driven transformations.

This was one of the key takeaways from student Noah Bledsoe in the latest episode of the Data Brilliant – Unplugged series, which explored how Radford University is arming its students with data skills to prepare them for the future world of work.

In part 2 of the series focusing on the impact of evolving technology on the telecom industry, we sat down with Vijay Raja, Director of Industry & Solutions Marketing at Cloudera to get his views on how the sector is changing and where it goes next. Hi Vijay, thank you so much for joining us again. To continue where we left off, as industry players continue to shift toward a more 5G centric network, how is 5G impacting the industry from a data perspective?

Have you ever felt that, by looking at just numbers, that you are probably missing out on the bigger picture? That’s, of course, why we have visualizations – to form patterns out of those numbers that we can then interpret, as well as glean insights from and deepen our understanding of what the data reveals. Now, what if we bring numbers and visualizations together in a table, one way to explore those numbers and find hidden gems of meaning? Let’s have a look at mini charts!

There’s no doubt that cloud has become ubiquitous, and thank goodness for that in 2020. We wouldn’t have survived the challenges of this year without cloud. It’s supported everything, from the sudden changes in the way we work to the way we access healthcare and even shop for vital goods. While cloud is the vehicle, it’s what sits on it that makes it so valuable — data.

On August 18, we completed our Enterprise Data Cloud vision of bringing a truly hybrid cloud experience with the general availability of Cloudera Data Platform Private Cloud (CDP Private Cloud). CDP Private Cloud, which is based on Kubernetes (RedHat OpenShift), extends cloud-native speed, simplicity and economics for the connected data lifecycle to the on-prem world, enabling IT to respond to business needs faster and deliver rock-solid service levels so people can be more productive with data.

Live data-streaming offers businesses exciting new opportunities to transform the way they operate, leveraging real-time insights to drive better decision making and enhance operational efficiency. To find out more about how live-streaming data might impact the financial services sector, I sat down for a chat with Dinesh Chandrasekhar, Head of Product Marketing in Cloudera’s data-in-motion Business Unit. If you missed Part 1 of our Q&A, you can catch-up on it here.