DevOps is a set of practices that automates the processes between software development and IT teams so they can build, test, and release software more quickly and reliably. The concept of DevOps is founded on building a culture of collaboration between IT and business teams, which have historically functioned in relative siloes. The promised benefits include increased trust, faster software releases, and the ability to solve critical issues quickly.

If you’ve spent any time reading the round-up of 2018 technology predictions, you’ve likely seen Artificial Intelligence (AI) highlighted in nearly every one. The reason for this is because AI has a seemingly limitless number of applications and use cases for the enterprise. In fact, according to Gartner, over 85% of customer interactions will be managed without a human by 2020.