Today we’re excited to announce ThoughtSpot Sage, our new search experience that combines the power of GPT’s natural language processing and generative AI capabilities with the accuracy and security of our patented self-service analytics platform. With this new integration, data teams will be able to exponentially increase their impact across an organization as business users self-serve personalized, actionable, and trustworthy insights like never before.

When I was working at Google back in the mid 2000’s, we dealt with tens of billions of ad impressions a day, trained several machine learning models on years worth of historic data, and used frequently-updated models in ranking ads. The whole system was an amazing feat of engineering and there was no system out there that was even close to handling this much data. It took us years and hundreds of engineers to make this happen, today, the same scale can be achieved in any enterprise.

Every so often, different advocates across organizations ignore the Voice of the Customer. This may be due to changes in business priorities, redistribution of resources, focus on new trends, or that they clear a profit regardless. This brings the value of the customer's voice into question: should we still allocate time and effort towards listening to customers when following new trends is the norm? ‍ The short answer is a resounding yes.