Systems | Development | Analytics | API | Testing

The AI worked in the sandbox. Then it met the real world. David Hardoon learned that lesson during an ATM optimization project designed to improve cash-delivery routes. Once deployed, the system collided with traffic and unpredictable schedules, which are the realities that face the people doing the work. Recorded at *EVOLVE26* Singapore, this episode of The AI Forecast brings Paul Muller together with David Hardoon, Head of Advanced AI at Accenture, to explore why the human side of AI transformation can determine whether promising technology ever delivers value in production.

Before any data leader deploys an AI analyst, they ask the same question: what can it touch? In this video, see how Spotter Analysts are governed end to end. What you’ll see: → How admins control which certified models a Spotter Analyst can read→ How data access travels with a shared analyst→ How “show work” traces every answer back to its source→ What governed end to end means in a production agentic analytics environment.

The bar for B2B software is being set by B2C experiences. In this clip, Kim Faura, former Managing Director at Gumtree, joins ThoughtSpot's Jane Smith and Mark Hill-Smith to talk about what this expectation shift means for product teams, and what it takes to close the gap between what B2B tools deliver today and what users now expect.