Automating Trust: How Business Review Management Fits Into the Modern Ops Stack
Most companies still treat reviews as a marketing chore. Someone on the team remembers, sends a batch of emails, watches a few stars roll in, and forgets about it for six weeks. That model is finished. Consumers now expect a reply within days, they discount anything written more than three months ago, and a growing share of them never read your reviews at all because an AI assistant read them first and summarized the themes. None of that can be served by a human remembering to check a dashboard.