One of our API-first brethren in San Francisco recently shared with us how they built their synthetic testing system to monitor uptime and latency. It was a large undertaking involving a huge Redshift warehouse, Datadog and many man months of engineering effort. At the end of it, they could measure latency’s completeness, whether it was functionally correct and, when it moved out of bounds, alert CSM/engineering teams.
Is Dell Boomi the best API management tool? Discover Boomi reviews, pricing, and some alternatives to Dell Boomi. In less than a decade, cloud computing has gone from being a tech industry buzzword to a well-established best practice. The cloud is so popular that the vast majority of businesses are now using a “multi-cloud” strategy with two or more cloud providers—94 percent of enterprises, according to a study from McKinsey & Company.
IDC forecast that 2019 would be the year when enterprise IT spending by departmental managers overtook spending by the IT department itself. Cloud-based on-demand services have become the norm by lowering barriers to technology purchases and enabling cost centre managers to quickly and easily deploy the software of their choice. Flexible subscription contracts gave access to an almost unlimited bank of resource to accommodate seasonal and periodic spikes in demand.
If your business model involves selling to developers, you probably have already realized that much of the traditional processes and metrics applicable to traditional enterprise sales or consumer marketing don’t work. Specifically, selling to developers usually means attracting them to your platform and helping them succeed in building something, whether that’s a new app, integration, or automating an internal process.
In today’s unprecedented economic downturn, it’s more difficult than ever to find and close new customers. The onus is now on maintaining existing customers as productive users of your product. By closely monitoring API metrics, Customer Success Management (CSM) teams can get an early warning on those that are at risk of churning, and rectify things before it’s too late.