Save your engineers' sleep: best practices for on-call processes
Many technology companies have an ongoing commitment to their customers to guarantee reliability and uptime, with service level agreements that guarantee to resolve or escalate incidents within a particular time frame. Engineering team members rotate shifts so that someone is always on-call to be "paged" (these days, not using an actual pager) if an issue arises. Being on-call means that you typically need to be responsive even outside of your usual office hours.