The Usability of Dashboards (Part 1): Does Anyone Actually Use These Things?
Dashboards showing ever-increasing levels of information are more and more in demand, but perhaps less and less understood. In particular, application teams selling products are pushed by their customers to include “high-level overviews” and “real-time information” in their software. But do they use that information? How often? And what for? Sometimes a dashboard is a critical piece of software enabling near-instantaneous responses to extinction-level business catastrophes.