Insight is a funny thing - everyone wants more of it, but sometimes, when we get it, we realize what we truly don’t understand. I got a major dose of insight recently when I used Appian Process Mining to take a look at how we could optimize some of our workflows, specifically content creation. At Appian, we have an AMAZING Creative team - and I’m not just saying that because we work together. I’m saying that because if they didn’t work here, I would hire them, without question.

The insurance industry is undergoing massive modernization to improve outdated processes and enhance policyholder experiences. Delivering a connected insurance experience has become critical for insurers to stay competitive as the marketplace digitizes and insurtechs emerge, bringing new challenges to more established providers. Core to an insurer’s overall connected insurance experience are workflows that ensure a seamless, accelerated digital underwriting process for potential policyholders.

We should be skeptical of doomsday commentary about worker burnout and the “great resignation”, but also keenly aware that things have changed, that worker engagement is on life support, and that fed up workers are costing the global economy a staggering $8.1 trillion a year. So, what the heck happened to work since the pandemic began? Turns out just 20% of global workers are engaged with their work, including 36% of workers in the U.S. followed by 11% in the U.K. and Western Europe.

In our previous blog posts covering our in-house Security Orchestration, Automation & Response (SOAR) application, we described the basic building blocks for the system and the steps we took to orchestrate interactions between a number of security tools. While building orchestration, we already introduced a significant amount of Automation powering features like threat intelligence collection and event polling.

In a world in which digital transformation is spreading like wildfire, it’s hard for the government to win public trust with bad digital services. In fact, the federal government lags the private sector on customer satisfaction, scoring lower than any other industry or sector studied according to research firm Forrester.

When the global vaccine rollout began in December 2020, many organizations, public and private, projected a safe return to the office by late 2021. But with the rise in COVID-19 cases that resulted from the Delta and Omicron variants, millions of people put these plans on hold, pushed them back, or otherwise adjusted.

Low-code is becoming an increasingly common tool for developers. IDC predicts that the global population of low-code developers will grow at three times the rate of the general developer population over the next four years. For developers, low-code is the beginning of a new era in software development. Rather than replacing other methodologies, it’s a powerful tool to add to your app development toolkit. But what does low-code mean for professional developers?

Every step of an organization’s customer journey plays a role in overall customer satisfaction. But for insurers facing increased competition from emerging insurtechs, the digital claims experience is perhaps the most crucial to get right. According to EY Global’s Consumer Insurance Survey, 87% of policyholders say the claims experience directly impacts their decision to remain with their insurance provider. To up the ante even further, insurtech funding has been increasing exponentially.

For my sixth birthday, my father brought home a globe of the world. It is the best birthday present I have ever received. We had been reading Stefan Zweig’s masterful book on Magellan together, and together, we traced our fingers along the vast, boundless oceans of our world. We lived in a small, tiny apartment, but with that gift, my imagination soared beyond the confines of our cramped home.

President Joe Biden just signed a sweeping executive order aimed at modernizing government and improving customer experience and service delivery at federal agencies.