Data-Driven Customer Success Management and How APIs Provide the Leading Indicator of Account Health
By employing API analytics platforms Customer Success Management (CSM) teams can proactively help customers reach their goals, which in turn encourages them to renew their subscription and upgrade their contract. Getting your customers to love you is snap with customer-centric API analytics: integrations will happen faster, support will be more on-point and you’ll be set-up to provide real ongoing value.